ESSENTIAL RESPONSIBILITIES
Manage and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and revenue generation
Collect and analyze current Wellness trends, develop and implement new ideas and drive its innovation under the guidance of the Director of Wellness
Monitor and develop team performance by providing supervision and professional development, training and coaching, ensure that all associates are highly skilled and professional in their approach
Ensure the highest standards of service are adhered with a seamless guest service experience
Prepare, recommend and manage the annual budgets, forecasts, marketing plans and objectives
Requirements
Minimum 5 years’ relevant working experience in a sizeable luxury spas or wellness services
Possess excellent guest services skills, professional presentation and sophisticated interpersonal skills
Confident, enthusiastic and motivational
German is a plus, but not a must
Strong sense in business acumen and Wellness market trends with leadership potential