ABOUT THE COMPANY
Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant all-suite ships all-inclusive pricing worldwide itineraries and genuine hospitality All our ships feature spacious ocean-view suites with butler service and most include private verandas meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond Whether you want to gaze at icebergs or palm trees the choice is yours Our ships sail pole-to-pole to over 900 destinations on all seven continents leaving (almost) no part of coastline uncovered We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team
ABOUT THE ROLE
The Senior Manager Land Experiences \& Product Development is responsible for leading the strategy development and execution of immersive culturally rich and operationally seamless land-based guest experiences across global destinations This role ensures that every guest touchpoint ashore reflects the brand’s commitment to deliver on our financial growth and guest satisfaction targets
1 Experience Strategy \& Innovation
Design and evolve a portfolio of land based experiences that reflect the brand’s premium positioning and guest expectations
Identify emerging travel trends and cultural insights to inform new product development
Collaborate with brand marketing* and commercial teams to ensure offerings are differentiated and aligned with consumer insights
2 Destination \& Partner Management
Build and maintain strong relationships with global tour operators local guides* national and local tourism boards
Negotiate contracts and ensure partners meet brand standards for safety service* and storytelling
Conduct regular destination visits to audit and enhance experience quality
3 Operational Excellence
Oversee the end-to-end execution of land based programs* ensuring smooth coordination with shipboard and shoreside teams
Monitor guest satisfaction scores incident reports* and operational KPIs to drive continuous improvement
Lead contingency planning and risk mitigation for destination disruptions
4 Financial \& Commercial Leadership
Manage P\&L for land experiences including budgeting pricing strategy* and revenue optimization
Analyze performance data to identify growth opportunities and improve profitability
Collaborate with revenue management and sales teams to support pre-cruise and onboard sales initiatives
5 Team Leadership \& Development
Lead a high-performing team of destination land managers and coordinators
Foster a culture of creativity accountability* and guest-centric thinking
Provide coaching development plans* and succession planning for team growth
6 Brand \& Guest Experience Alignment
Partner with marketing and content teams to promote experiences through compelling narratives and visuals
Act as a brand ambassador in destination communities and industry events
QUALIFICATIONS AND EDUCATION
Education: 4-year degree or equivalent work experience is preferrable
Years of experience:
5+ years in Destination Management Tour Operating* and Product Development experience in tourism or in the luxury cruise/hotel/land segment
Skills:
Excellent verbal communication skills
Able to communicate with clients and internal management
Computer skills include Excel Word* Outlook and Windows Based Programs
Capable of conducting travel
Problem solving / analytical skills
Excellent at preparing presentations using MS PowerPoint
Project completion