Title: Product Manager CRM - Expert Dynamics
Location: Brussels, Belgium
Duration: 7 months
Mode: Hybrid
Languages: French \& English
Job Description
Product Manager to lead the CRM product line as part of its transformation to Microsoft Dynamics 365.
This key role must:
Define the product vision (roadmap, priorities, alignment with business needs).
Orchestrate collaboration between IT teams, integrators, and end users.
Ensure adoption and evolution of the CRM/CMT product team.
Profile sought: An experienced Product Manager (10+ years) with CRM expertise (5+ years in Dynamics 365) and an understanding of public sector issues.
The candidate must combine strategic vision, technical knowledge, and the ability to bring together stakeholders.
The mission is planned for a period of 6 months, renewable for 6 months.
CRM Product Experience:
5+ years in CRM product management (Salesforce, Dynamics 365, or similar solutions).
In-depth knowledge of Dynamics 365:
Modules Customer Engagement (Sales, Customer Service, Marketing).
Power Platform (Power Apps, Power Automate, Power BI).
Integrations (APIs, connectors with legacy or cloud systems).
Experience in CRM migration/transformation:
Moving from a monolithic system to a composable ecosystem (e.g., Siebel → Dynamics 365).
Data management (quality, governance, GDPR compliance).
Understanding of technical issues:
Hybrid architecture (Azure, integration with on-premise systems).
Security and compliance (IAM, encryption, audits).
Licensing and costs (Dynamics 365 license optimization).
Product Leadership \& Strategic Vision
Definition of the product roadmap:
Ability to prioritize features according to business needs and technical constraints.
Alignment with ETNIC's global strategy (digital transformation, user orientation).
Backlog management (tools like Azure DevOps, Jira).
Collaboration with stakeholders:
IT: DevOps teams, architects, integrators.
Professions: End users, functional managers.
Direction : Sponsors du programme (ex : CODIR, sponsors Imajines_Next).
Vendors: Microsoft partners, integrators.
Change Management:
Collaboration with the Change Manager to ensure adoption.
Training and documentation (user guides, webinars, supports).
Public Sector \& Regulatory Environment
Experience in the public/parapublic sector:
Understanding of administrative processes (budgets, tenders, accountability).
Management of regulatory constraints (GDPR, Walloon/Brussels decrees).
Knowledge of public procurement:
Experience in drafting specifications and selecting suppliers.
Negotiation with integrators (contracts, SLAs).
Methodologies \& Tools
Certifications (a plus):
Product Management (ex : Certified Scrum Product Owner, SAFe Product Manager).
Dynamics 365 (ex : MB-900, PL-200).
Working methods:
Agile/Scrum (sprints, retrospectives, priorisation).
Lean Startup (MVP, user testing, iterations).
Tools:
Product management: Azure DevOps, Jira, Confluence.
Collaboration : Teams, Miro, SharePoint.
Analytique : Power BI, Dynamics 365 Customer Insights.
Skills:
Agile
Analytique : Power BI, Dynamics 365 Customer Insights
Collaboration : Teams, Miro, SharePoint
Experience in CRM migration/transformation
Product management: Azure DevOps, Jira, Confluence.
CRM Product Management (Salesforce, Dynamics 365, or similar solutions)
Lean startup
SCRUM