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The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact
Position title: SAP SuccessFactors HCM Talent iXp Intern – Support Engineer Associate
Location: São Leopoldo, Brazil
Expected start date to end date: November, 2025 – November, 2027
Please add your resume in English
In this role in our SF HCM Talent team, you will...
Deliver Core Customer Support
Proactive Support and Innovation Activities
Embrace Continuous Learning Culture
Focus on the best Customer Experience in all customer interactions.
CORE CUSTOMER SUPPORT
Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers, if necessary.
Resolve known errors by means of SAP Knowledge Base articles, Info Docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
Reproduce customer issues in internal systems identifying the root cause and interacting with the development/operations team to provide a final solution to customers when required.
PROACTIVE SUPPORT AND INNOVATION
Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests (WIKI content, Knowledge Base Articles, Guided Answers).
Test internal systems to prevent future issues on customer's systems.
Support and participate in innovation projects aimed at achieving our Vision and Goals.
CONTINUOUS LEARNING CULTURE
Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
Demonstrate growth mindset by receiving mentoring and coaching
Attend e-Learning Lessons, Remote Learning Sessions and Classroom Training
Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders
Maintain your knowledge of new functionality and compliance changes
What You’ll Bring
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
Bachelor’s degree in Engineering, Computer Science, or related fields (also open to candidates from other backgrounds) who are expected to graduate within 24 months.
HTML and/or XML (JavaScript and CSS)
Familiar with Cloud Computing environments (API, SaaS, SAML).
Fluent English (speaking and writing) to communicate with customers and colleagues globally via email, system, and phone. Spanish is a plus.
Exceptional written and oral communication skills. Strong ability to actively listen to and work with customers and colleagues in real-time to resolve issues.
Team player and contributes for a great work environment.
Strong problem solving, critical thinking, organizational, logical, and analytical skills.
Previous customer facing support experience–desirable but not mandatory.
Enjoys working with challenges and complex problems. Curious by nature.
Ability to work well in a fast-paced environment.
Strong time management and prioritization skills.
Strong ability to capture a complete and accurate problem/symptom description of reported issues.
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Previous experience with HR, Business Processes, and/or ERP software is an advantage.
Where You Belong
Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology
Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.
Our Technical Support organization is looking for an intern to join the SAP SuccessFactors HCM Talent team who is driven by a desire to provide our customers with outstanding Support Experience in every interaction. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors solutions.
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#SAPNextGen Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 436644 \| Work Area: Customer Service and Support \| Expected Travel: 0 - 10% \| Career Status: Student \| Employment Type: Limited Full Time \| Additional Locations: #LI-Hybrid