We invite you to lead a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention fun!
As the Manager, Digital Solutions you will lead the delivery and performance of SASCU’s digital platforms, business applications, data solutions, AI enablement, and regulatory data reporting. The role ensures digital services align with strategic goals, meet member and employee needs, and comply with regulatory requirements.
What you’ll do:
Lead the planning, delivery, and optimization of digital platforms and internal applications to ensure they remain reliable, efficient, and aligned with member and employee needs.
Oversee data governance, regulatory reporting, and data quality initiatives to ensure SASCU has accurate, compliant, and accessible data for decision‑making.
Guide the adoption of AI, automation, and integration technologies to enhance member and employee experiences, streamline processes, and support innovation across SASCU.
Monitor platform and application performance, usage, and satisfaction metrics to identify improvement opportunities and ensure strong service outcomes.
Ensure compliance with Information Technology (IT) policies, security standards, and regulatory requirements to protect organizational data, systems, and member trust.
Lead, mentor, and develop the Digital Solutions team to deliver consistent, timely, and high‑quality user support while ensuring balanced workloads and effective prioritization.
What you’ll bring:
Bachelor’s degree in Information Technology, Business Administration, or a related field.
6–7 years of experience in digital product management, application support, or IT leadership, with a track record of delivering measurable digital outcomes.
Experience in financial services or regulated industries is preferred.
Strong understanding of digital platforms, data integration, and user experience principles to support effective solution design.
Demonstrated leadership, communication, and strategic planning skills that enable successful delivery of digital initiatives.
Strong analytical and problem‑solving skills to drive data‑informed decisions and continuous improvement.
Experience working with cross‑functional teams and vendors to deliver high‑quality digital services.
We invest in our employees by offering:
A competitive base salary ($103,800 – $129,800 per year) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
Comprehensive group benefits coverage including extended health and dental care, life and disability insurance, and an Employee Assistance Program.
Flexible spending account for additional health and personal wellness activities and expenses.
Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.
This is a full-time, Monday-Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know!
Our Commitment to Diversity and Inclusion:
SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment based solely on their qualifications, training, and experience as they relate to the position, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.
A bit about SASCU:
SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com
We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.
Job Types: Full-time, Permanent
Pay: $103,800.00-$129,800.00 per year
Benefits:
Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Tuition reimbursement
Vision care
Wellness program
Ability to commute/relocate:
Salmon Arm, BC V1E 2T3: reliably commute or plan to relocate before starting work (preferred)
Education:
Bachelor's Degree (preferred)
Experience:
Financial services: 1 year (preferred)
IT: 6 years (preferred)
Leadership: 1 year (preferred)
Work Location: In person