Overview:
We’re looking for a motivated
Junior System Engineer
to support our core IT infrastructure. This role is ideal for someone with a strong understanding of
Windows Server
,
Active Directory
, and
virtualization technologies
like
VMware or Hyper-V
, who’s eager to grow in an enterprise environment.
Main duties of job:
Monitoring and maintaining Infrastructure environments to agreed service levels
Managing incidents and problems appropriately within agreed service levels
Creating and performing authorized changes to customer environments, attending CABs where necessary
Perform root cause analysis on reoccurring incidents
Ensure technical documentation is completed and updated to professional standards
Scheduled maintenance and patching of Infrastructure environments as necessary
Contribute to the continuous improvement programs of all technology platforms across the datacenter
Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
Contributing to delivering team performance
Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels
Troubleshooting infrastructure related technologies for Data center customers
May be required to occasionally to fill in single shifts on managed services shift roster
Skills, Knowledge \& Experience:
Essential requirements:
Able to work as a member of a team but also manage up, across and down where required
Ability to troubleshoot technical problems and incidents
Ability to use the Service Desk tool to manage incidents/changes/problems tickets
Good English communications skills, both oral and written
.
Basic technical knowledge of
virtualization technologies (VMware, Hyper-V)
Basic technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
+ Microsoft server products
+
Microsoft Active Directory
and integrated elements/technologies such as DNS, GPO, DHCP, AD DS
🌟
Why Join SCC Vietnam?
Competitive salary \& performance-based bonus
Comprehensive healthcare \& family coverage
Annual leave, sick leave, and health checkups
International UK/French working environment
Company trips, team events \& year-end parties
Travel insurance \& onsite opportunities