Job Requirements:
Good general understanding of IT principles such as Networks, Hardware and Domains.
Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H\&E support.
Knowledge of server/client operations in a domain environment including Active Directory.
Understanding of current and legacy hardware Infrastructure platforms.
Hands-on experience in installation and troubleshooting Infrastructure (DC \& Network) equipment's, Rack and Stack of the equipment/cable.
Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment.
Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations.
Knowledge of TCP/I P standards and networking.
Experience with Tape Management activities.
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
Familiarity with backup and recovery software and methodologies.
Updating and Recording of activities in relevant IT Ticket Management System.
Coordinating and agreeing attendance time and date with key stakeholders.
Provide support either through phone, remote tools, or in person at onsite.
Perform installation as needed either through physical or network medium.
Coordinate actual activity date and timings including arrival and departure times.
Carry all necessary tools, laptops etc. which might be needed to support issues in theinfrastructure environment.
Labelling, Patching and Asset Tagging activities.
Deployment / In-Scope Configuration Items
Servers (Virtual \& Physical)
Storage \& Backup Devices
Server Appliances
Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
Tape Storage Units
Power Distribution Units rated 3KVA and below
SAN Fabric Switches
Network Switches
KVM Units
WAN Optimization Devices
Firewalls
Access Points
Routers
Physical Cabling
Cable Management
Cables which connect the device to itself, a peripheral, or a power/network port
Break-fix / Technical Tasks List