Voice Transit Product Manager

Voice Transit Product Manager

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Date: 7 Oct 2025

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.Make an Impact by:

To lead, engage and guide the Deal Management and TRM team to optimise manpower resources to ensure operational efficiency and cultivate sense of ownership/accountability within the team.

To prepare Transit product budget and forecast, justifications and budget variance analysis.

To prepare and allocate Sell Transit Targets to the Carrier Account Managers (“RBM”), and measure RBM achievement against the allocated targets in monthly product reporting.

Deal evaluation for both bilateral and transit businesses: to act as a traffic and process gatekeeper; help to coordinate the outgoing traffic commitment and arrange out-routes for incoming traffic commitment to optimize Retail cost saving and maximise Transit margin. Ensure that commercial voice deal is evaluated based on its cost competitiveness and quality vs market.

Administer the cost subsidy transfer process to align with the deal evaluation and ensure proper month-end execution and reporting.

Engage the RBM to drive down the route cost thru' swap deals/Least Cost Route (“LCR”)/Cost on Direct (“COD”) to improve the overall product margin performance.

Benchmarking with the dynamic market, to refresh the Transit Minimum Selling Price (“MSP”) /Route Threshold Cost (“RTC”) monthly and review all default/specific route setting to ensure all route cost is \< MSP/Pricing Exception (“PE”).

Broadcast Transit push destinations, drive the RBM to engage carriers for traffic and target, review and approve Transit PE to win over more Transit traffic.

Oversee the implementation of general and specific route change for both 1-way and swap traffic; to maximise Transit margin and address the Trouble Tickets raised by overseas carrier counterparts on route quality issues, to maximise Transit margin.

To manage OptusP as a Transit carrier account. Working closely with Optus Transit Product Manager to leverage on each other’s cost-effective routes to maximise Transit margin.

Review of Gold Bundle rate offer to OptusG requested by all the RBMs to ensure the guidelines are being adhered to.

To support the scoping and design workshop for IVMS with the appointed vendor perform UAT prior to system cutover.

Skills for Success:

Bachelor in Business or Marketing.

At least 5 years’ experience in Carrier Voice services, Product Management as people manager, managing a team with financial KPIs.

Experience in financial analysis, product management and process improvement.

Strong business acumen and ability to construct and evaluate business case and portfolio performance.

Ability to work with multiple stakeholders across diverse teams.

Good problem solving and process management skills.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!