Description
Responsibilities / Assignment Deliverables
1. Provide maintenance and support for the application in production:
1. Investigate incidents and provide timely resolution
2. Work with other teams within LTC to confirm defect and find root cause
3. Support application users (e.g. how to, data issues, user access / permissions, printing, etc.).
Conduct workshops with the clients to understand/gather/document system requirements and Issues related to the applications.
Work with the service delivery partners to fix defects or build the technical solution in alignment with the requirements.
4. Coordinate, test, and implement the solution.
4. Test application after infrastructure changes.
5. Support users to backup and restore applications and databases during computer reimage or refresh.
The Services and Deliverables to be provided by the consultants will include the following:
Analysis of business processes, requirements, application and design.
Conduct required workshops with both business and technical subject matter experts
Provide documentation such as:
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Process Maps/Flows
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User stories
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GUI specification
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Any information modeling (CDM/LDM)
Report weekly on status and projected plans that conform to existing LTC standards as well as consistently update the LTC activity reporting system.
The provision of guidance and knowledge transfer to other LTC resources to assist them in developing/supporting the applications and enhancements.
Provide day-to-day technical support, troubleshooting and bug fixes to existing application(s) within turnaround times as per LTC’s Service Level Agreement (SLA) and in accordance with the severity level and escalation stage.
Test applications after infrastructure changes.
Support users to backup and restore applications and databases during computer reimage or refresh.
Provide user and system documentation as per the format already established for the system.
Knowledge transfer plans, KT documentation and KT sessions.
Full awareness of standards and best practices in preparation of deliverables listed above.
Skill Set / Experience Required:
Experience with technologies such as,
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Angular 12 or greater,
-
NET CORE 5,
-
C#,
-
Entity Framework Core,
-
Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD, Azure AKS
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Selenium,
-
SendGrid.
Knowledge of other Services: OPS Public Secure.
Experience with leading and conducting business analysis in order to assess client’s business problems/ opportunities and document the business requirements in such a way that I\&IT solutions can be determined.
Experience applying re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
Experience with transforming business requirements into systems requirements including creation of acceptance criteria.
Understanding of different software development methodologies (waterfall, iterative \&incremental, agile).
Agile teamwork experience.
Experience with managing product backlog in DevOps.
Familiarity with GO IT Standards and gating process.
Experience with maintaining and supporting complex business \& technical solutions.
Experience with Incident Management process and tools like eSMT and SODO.
Ability to multitask or work on multiple issues as well as project activities and meet deadlines.
Excellent customer relationship and communication skills.
Experience Requirements
Evaluation Table
Analytical \& Problem-Solving Skills – 30%
Experience with assessing business \& system requirements, reporting issues and leading remediation activities
Ability to develop options and make recommendations on generic and specific application and data issues
Experience with complex business \& technical solutions in this role
Experience with troubleshooting application, data and technology issues
Experience with off-line documents synchronization process
Ability to multitask or work on multiple projects and meet deadlines
Methodologies \& Tools – 35%
Understanding of different software development methodologies (waterfall, iterative \& incremental, agile)
Working experience with modeling tools like Power Designer \& Visio
Experience with Experience with technologies such as,
Angular 12 or greater,
NET CORE 5,
C#,
Entity Framework Core,
Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD, Azure AKS
Selenium,
SendGrid.
Experience with service management tools (e.g. eSMT, SODO, etc.)
Communication, Consultation \& Negotiation Skills – 25%
Experience with effective stakeholder management through facilitation of workshops, communication, negotiation \& consensus building
Experience with demonstrating developed features and gaining user acceptance
Experience with advising on technical analysis of issues, processes, best practices and standards
Experience with listening to client needs and addressing them with patience and professionalism
Being Creative and resourceful while resolving issues or working on enhancements
Excellent communication skills
Previous Public Sector Experience – 10%
Familiarity with GO IT Standards and gating process would be an asset.
Supplier Comments
Closing Date – 2026-01-13, 12:00 p.m.
Maximum Number of Submissions – 1 (one)
Assignment Type – Onsite
?Must have:
Experience with assessing business \& system requirements, reporting issues and leading remediation activities
Ability to develop options and make recommendations on generic and specific application and data issues
Experience with complex business \& technical solutions in this role
?· Understanding of different software development methodologies (waterfall, iterative \& incremental, agile)
Working experience with modeling tools like Power Designer \& Visio
Experience with Experience with technologies such as
-
Angular 12 or greater,
-
NET CORE 5,
-
C#,
-
Entity Framework Core,
-
Azure Application gateway, Azure App Services, Azure SQL DB, Azure Function App, Azure AD, Azure AKS
-
Selenium,
-
SendGrid.