Job Title: Site Reliability Engineer
Location: Dallas, TX / Austin, TX
Type: Full time
Join a dynamic team focused on delivering fast, secure, and reliable digital experiences across a suite of global platforms—including client portals, corporate websites, and multimedia learning systems. This role blends a software engineering mindset with hands\-on infrastructure and DevOps practices to support mission\-critical web environments.
What You’ll Do
Ensure availability and responsiveness of public websites and digital platforms across multiple regions
Define and track service level objectives (SLOs, SLAs, SLIs) aligned with performance goals
Conduct performance tuning, capacity planning, and system scaling
Collaborate with vendor teams to implement Infrastructure\-as\-Code (IaC) using Terraform, CloudFormation, or similar tools
Automate CI/CD pipelines, environment provisioning, monitoring, and failover recovery workflows
Work closely with engineering teams to embed reliability into feature development and deployments
Act as Tier\-2/3 support for production issues impacting digital platforms
Lead incident response, root cause analysis, and implement long\-term fixes
Set up observability frameworks to proactively detect and resolve issues
Ensure systems are built with security and compliance in mind; support audits and collaborate with InfoSec
Partner with Product, Marketing, and Communications teams to align uptime goals with business outcomes
Document operational runbooks, infrastructure, and processes for knowledge sharing
Mentor junior engineers on reliability engineering best practices
What You Bring
Bachelor's degree or equivalent experience
5\+ years in a Site Reliability Engineering, DevOps, or Infrastructure Engineering role
Experience supporting high\-availability, secure digital platforms (client portals, CMS sites, or media systems)
Proficiency in cloud infrastructure (Azure preferred), IaC (Terraform, CloudFormation), CI/CD tools (Jenkins, GitLab CI), monitoring solutions (Datadog, Prometheus, ELK, Grafana), and scripting (Python, Bash)
Familiarity with enterprise platforms like Salesforce Experience Cloud, Kaltura, or SiteCore is a plus
Understanding of CDN optimization (e.g., Cloudflare, Akamai) and traffic management strategies
Knowledge of regulatory frameworks (e.g., GDPR, SOX, SEC guidelines) preferred
What’s in It for You
Competitive compensation and performance\-based incentives
100% paid premiums for medical, dental, and vision for you and your eligible dependents
401(k) with 50% match, up to IRS limits
Generous PTO, paid holidays, and family support programs including paid parental leave and fertility assistance
Work in a collaborative, open\-office environment with opportunities to mentor and grow