The Step House Hotel has an exciting opportunity for the right candidate with a genuine passion for good food, unbeatable service and an enthusiasm to oversee their dynamic team. We are looking for a business-minded individual, with a proactive approach and exceptional customer service standards. The focus of this role will be rostering \& managing your team, communicating and coordinating with events and kitchen management while ensuring the food \& beverage operation runs smoothly with a hands-on approach.
The Role:
· Ensuring all food and beverage team members are able to carry out their duties to the required standard.
· Provide outstanding customer service and be an example to the rest of the team.
· Maximise revenue, through training and up-selling, and also the efficient recording of sales.
· Ensure all staff are familiar with safekeeping, cash handling, credit policy of the hotel.
· Liaise with the wedding coordinator to execute formal wedding plans into 5 Star food \& beverage offering
· Liaise with the front of house team to ensure all residents receive 5-star experience
· Practice tight control on all stock and products.
· Ensure all cashiering procedures are in line with hotel standards, and tight control is maintained on same.
· Compile weekly and monthly reports
· Recruit \& roster wait staff to business needs
· Ensure training is carried out within the department.
· Ensure necessary procedures are implemented and communicated to the team effectively.
· Handle any complaints or problems in a professional manner.
Job Types: Full-time, Permanent
Pay: €32,000.00-€35,000.00 per year
Experience:
Hospitality management: 2 years (preferred)
Work Location: In person