Job description
To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.
Sales
Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
Ensure good knowledge of all functions of watches and other products.
Provide reliable information to customers in all matters relating to sales and customer service.
Help display merchandise as directed.
Contribute to the store reaching its monthly, quarterly and annual sales targets.
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
Maintain/build a general awareness of products and security hot spots.
Follow Company policy and procedures for opening/closing the store.
Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way.
Till functions, cashing up, payments and general duties.
Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
Ensure the store is kept clean and presentable at all times.
Back of house and shop floor are both just as important.
Health and Safety aware.
Good Visual Merchandising standards.
Communication
Adhere to company policies and regulations.
Attend briefing sessions as directed by your line manager.
Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
Be familiar with international customers customs and culture.
Product Knowledge
Attend regular training days.
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Be able to deliver good product knowledge to our customers.
Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
Essential
Positive and outgoing with the ability to naturally converse with customers
Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
Adaptable with the ability to build strong working relationships within small teams
Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
Have experience within retail and/or fashion accessories
Be accommodating to shifts, longer trading hours and staying late for events etc.
Have experience dealing with international customers
Ability to communicate in multiple languages
Commercial focus with a desire to exceed KPIs