*Position Overview*
The Assoc Cloud Engineer deploys and configures solutions in the cloud. He/She automates cloud operations, develops infrastructure automation scripts and participates in the continuous improvement of cloud solutions. He/She participates in the specification, setup and runs Proof of Concepts (PoC) and demonstrations. He/She defines and deploys monitoring, metrics, and logging systems. He/She administers and maintains servers across virtual platforms and leverages open source solutions to automate tasks. He/She creates and improves procedures and authors technical documentation to enable self-service for most operational tasks.
He/She is meticulous in his/her approach, possesses inventiveness and attention to detail that aids in the development of solutions. He/She has the ability to understand the business requirements and propose affordable and feasible solutions.
*Role \& Responsibilities*
Design, configure, and implement Jira ITSM forms
Develop and maintain custom workflows, business rules and groovy scripts
Implement ITIL-aligned processes for incident, problem, change, request and CMDB
Collaborate with stakeholders to translate functional requirements into effective technical designs
Develop and maintain Ansible playbook for infrastructure automation
Build REST API integrations with internal systems to enable seamless end-to-end automation
Support platform upgrades, patch management, and ensure optimal performance and availability
Requirements
Diploma/Degree in computer science or related IT discipline, or equivalent experience
ITIL v3/v4 certification or equivalent experience in IT service management
Openness to feedback and a commitment to continuous learning and skill development
Basic knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration
Familiarity with programming/scripting languages such as Python, PowerShell, or Bash
Understanding of Agile methodologies
Strong written and verbal communication skills for effective user engagement
Strong analytical and problem-solving skills to address technical challenges
Experience in cross-functional teams or projects is advantageous
Familiarity with AWS Cloud is a plus but not mandatory
*Apply Now*
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