About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!
Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners
About the Role:
We are hiring a Site Reliability Engineers to join TEG's Technology department and champion the reliability and scalability of our global live entertainment platforms. In this role, you will apply software engineering principles to operations, proactively enhancing system reliability and preventing outages to deliver seamless experiences for our customers across our global ticketing platform.
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Please note:
Candidates can apply from our office locations in Adelaide, Sydney, Melbourne, or Brisbane)
Requirements
What does a day in the life look like?
Proactively guard the health, availability, and performance of TEG's critical global production systems
Engineer and automate robust monitoring and auto-healing solutions to proactively prevent outages and meet service level objectives (SLOs)
Drive Infrastructure-as-Code (IaC) principles for provisioning and deploying our highly available, scalable platforms
Lead critical incident response efforts, ensuring rapid resolution and restoration of platform stabilitty
Provide technical leadership during major incidents, focusing on swift problem analysis and effective communication to stakeholders
Transform incidents into progress by conducting deep post-mortems and driving the implementation of strategic preventative measures across various teams
Build and maintain high-performing, fault-tolerant distributed systems emphasizing resiliency and efficiency
Elevate operational maturity by continuously improving processes, tooling, and efficiency across the department
Champion operational excellence and shared responsibility, collaborating with development and other teams to improve processes and tools
Innovate system design by evaluating and integrating new technologies to enhance reliability, scalability, and security
Mentor and coach colleagues, elevating the overall reliability engineering capability and maturity of the Technology department
About You
Essential experience \& skills
Mastery of highly available, fault-tolerant AWS system design and management
Strong foundation in AWS networking (VPC, Route 53) and security best practices
Proficiency in key scripting languages (Python, Bash, PowerShell) for automation
Proven ability to perform effectively under pressure, managing high-volume tasks and meeting tight deadlines
Minimum of 3 years of prior SRE or DevOps experience
Expert knowledge of fundamental infrastructure concepts (Networking, Containerisation, Virtualisation, DNS)
Working familiarity with key CI/CD and Infrastructure-as-Code tools (e.g., Terraform, Ansible, Jenkins)
Excellent verbal and written communication skills
Desirable Experience \& Skills
Hands-on experience with the ELK Stack or advanced monitoring tools (Prometheus/Grafana)
Relevant AWS certifications (e.g., AWS Certified SysOps Administrator or DevOps Engineer – Professional)
Demonstrated ability to optimise AWS costs while maintaining performance and reliability
Benefits
Here’s a taste of what TEG offers:
Complimentary event tickets
Birthday and volunteering leave
Wellbeing discounts \& flu vaccinations
Paid parental leave \& free employee support (EAP)
Global rewards and recognition
Learning, development \& career pathways
A diverse, inclusive, and passionate team
Equal Opportunities
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*