Location:
Vancouver, BC, CA, V6B 0M3 Burnaby, BC, CA Calgary, AB, CA Edmonton, AB, CA Mississauga, ON, CA Toronto, ON, CA
Req ID: 53342
Jobs by Category: Operations
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular
Description
Join our team and what we'll accomplish together
Ready to shape the future of technology implementation? Join TELUS's Product Introduction \& National Enablement (PINE) team, where innovation meets execution. As a key player in our dynamic team, you'll drive the strategic rollout of cutting-edge products and programs that empower our national Customer Solutions Delivery (CSD) operations.
We're seeking a Senior Program Manager who thrives on turning complex challenges into streamlined solutions. Here, your expertise will directly impact how our field teams deliver exceptional customer experiences across Canada. You'll be part of a diverse, forward-thinking team that's passionate about emerging technologies, process excellence, and data-driven operational improvements.
Join a collaborative environment where your ideas matter, creativity is celebrated, strategic thinking leads to real-world results, and insights drive measurable impact. If you're ready to make your mark in a role where every project shapes the future of our field operations and customer success, we want to hear from you.
What you'll do
Own the end-to-end strategic roadmap development and execution for multiple programs ensuring alignment with business objectives and market opportunities
Lead new product introduction strategies and product enhancement initiatives that drive competitive advantage and customer value
Develop and implement operational performance improvement programs by leveraging data analytics to identify inefficiencies, establish performance baselines, and track improvement metrics
Drive comprehensive field enablement strategies for large-scale product implementations, ensuring seamless adoption across national operations
Analyze operational data and key performance indicators (KPIs) to inform strategic decisions, identify trends, and recommend evidence-based solutions that drive business results
Secure strategic buy-in from executive leadership for product implementation initiatives and organizational transformation programs, supported by data-driven business cases
Spearhead organizational transformation efforts that optimize operational processes and enhance customer experience delivery through continuous performance monitoring
Collaborate cross-functionally with diverse stakeholders across business units to ensure strategic alignment and successful execution
Champion operational excellence initiatives that deliver measurable improvements in efficiency, quality, and customer satisfaction
Qualifications
What you bring
Exceptional communication skills with the ability to influence and engage stakeholders at all organizational levels
Advanced strategic and critical thinking capabilities, with proven ability to analyze complex business challenges and develop innovative solutions
Strong data analysis and business intelligence skills with demonstrated expertise in translating data insights into actionable operational improvements
Proven experience developing and executing operational performance improvement programs, including process optimization, efficiency gains, and measurable outcomes
Data-driven decision-making approach to evaluate market trends, performance metrics, and strategic opportunities with ability to build compelling narratives from complex data
Demonstrated ability to drive both strategy development and flawless execution, bridging the gap between vision and results
Innovative thinking and creative problem-solving skills, with a track record of introducing breakthrough approaches to complex challenges
Proven change management expertise with experience leading organizational transformation initiatives and driving adoption of new processes and technologies
Great-to-haves
5+ years of experience in strategic program implementation, preferably in product strategy, market development, operational transformation, or continuous improvement
Advanced degree in Business Administration, Strategy, Operations, or related field
Program management and project management experience with demonstrated success in large-scale initiative delivery
Experience with operational analytics tools, performance dashboards, or business intelligence platforms
Salary Range: $86,000-$160,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning \& development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.