Location:
Vancouver, BC, CA, V6B 3K9
Req ID: 52424
Jobs by Category: Sales and Marketing
Job Function: Marketing
Status: Full Time
Schedule: Regular
Description
TELUS is renowned for its inclusive workplace where diverse team members make meaningful contributions and help shape the future of digital experiences. Our success is driven by passionate people, innovative technology, and a relentless focus on delivering value for our customers.
We are looking for a Senior Technical Product Manager to join our Digital Experience team, an agile group responsible for advancing a Digital First strategy for the Small \& Medium Business (SMB) segment. In this role, you will be responsible for the ongoing evolution of several core SMB platforms, including the Electronic Verification System (eVS), Business News Notifier (BNN), and eQuote.
These platforms support SMB business continuity by enabling partner-led acquisition, offer access and eligibility, quoting, and sales execution across digital and assisted channels. You will be accountable for the long-term platform direction and roadmap, ensuring today’s platforms are reliable and well-supported while also preparing them to meet future business needs.
This role emphasizes strong systems thinking and collaboration. You will work closely with architecture, engineering, and external partners to explore solution options, understand trade-offs, and contribute to future-state designs that improve flexibility and reduce risk over time.
Here’s how:
Oversee a portfolio of SMB platforms: Be accountable for the product and technical direction of eVS, BNN, and eQuote, including platform strategy, roadmap, and outcomes
Shape product and technical direction: Develop a multi-year roadmap that balances reliability, performance, security, and extensibility with evolving SMB and partner needs
Collaborate on architecture and design: Work with technology and architecture teams to review solution approaches, integration patterns, and operating models that support long-term sustainability
Assess options and trade-offs: Evaluate risks, dependencies, and future opportunities to inform decisions about platform evolution and investment
Support capital planning: Contribute to business cases and investment proposals by clearly outlining value, risk reduction, and expected benefits
Work across functions: Partner with Marketing, Sales, Technology, Analytics, Legal, and external vendors to deliver cohesive end-to-end customer journeys
Maintain platform health: Track performance, reliability, and operational indicators across TELUS.com and partner touchpoints, identifying opportunities to improve stability and resilience
Enable continuous improvement: Identify ways to improve platform capabilities, developer experience, and operational processes to reduce friction and customer effort
Qualifications
Here’s what you bring to this role:
Experience with complex digital platforms: Demonstrated experience working on integrated platforms with accountability for both technical considerations and business outcomes
Technical understanding: Comfort collaborating with engineering and architecture teams on APIs, integrations, system dependencies, and non-functional requirements
Systems perspective: Ability to connect business goals, customer experience, and technical architecture when making product choices
Sound judgment in ambiguity: Experience evaluating multiple options and making well-reasoned recommendations that balance near-term needs with long-term platform sustainability
Experience supporting change: Exposure to platform modernization efforts, technical risk reduction, or scalability improvements
Clear communication: Ability to explain technical topics in accessible ways to partners and senior stakeholders
Delivery experience: Familiarity with Agile ways of working and managing scope, risk, and dependencies in complex initiatives
Great-to-haves:
Experience in a senior technical product management role or a similar position in a large organization
Experience working with a mix of internal teams, external vendors, and platform partners
Exposure to business casing, capital planning, or portfolio prioritization
Experience with API-driven architectures, cloud-based platforms, and system integrations
Background in B2B, B2B2C, telecommunications, or technology-focused environments
Salary Range: $112,000-$162,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning \& development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.