What to Expect
In the senior application support engineer position, you will focus on maintaining and supporting the in-house developed software products for our sales activities but not limited to the European market. It is an exciting opportunity that requires entrepreneurial, communicative and operational skills as well as the ability to work with many stakeholders. You are responsible for the successful implementation and management of our services (applications) in the production environments and provide level III/IV support to ensure that the service meets quality, security and compliance standards. Because you are working on urgent, immediate changes, you should have an excellent problem-solving skills and the ability to interpret data in the context of our business stakeholders.
What You'll Do* Collaborate with other cross-functional teams such as product owners, software, quality, and release engineers to own your case from start to deployment.
Provide improvement recommendations that are based on best practices and industry standards, continuously monitor the new trends to inform current decisions.
Be the business users’ point of contact for technical decisions and remove obstacles.
Handle multiple incidents and tasks in parallel.
In addition to ongoing incidents, you are responsible for tackling urgent problems that require immediate action.
Able to communicate and collaborate with domain experts from different disciplines.
Communicative and operational skills as well as the ability to work with many stakeholders.
Investigate root cause of failures to drive continual improvement.
Continually learn, set, teach, apply software best practices, tools and technologies.
Work along with team independently and take an active approach to escalation management.
What You'll Bring* Minimum of 5+ years of experience as an application support member with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability.
At least 5+ year proven experience as a lead in support role working in a globally distributed enterprise level systems.
Technical skills: .NET, JavaScript, Python and Messaging Queue like Kafka, RabbitMQ, or ActiveMQ is preferred.
Working experience with source control management github, JIRA \& log management system like Splunk, Dynatrace, etc.
Strong Knowledge of T-SQL and debugging of Stored procedures in any of the RDBMS like SQL Server or MySQL etc.
3+ years of experience with monitoring tools like Prometheus, Grafana, Splunk, API concepts and their dependencies.
Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred.
Communicate clearly, regularly and effectively with business stakeholders and internal team members in both written and verbal form.
Experience with Python, Node.js will be beneficial.
Be an expert in RESTful web services and web applications.
Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.