Officer Customer Service Bullion Room

Work with world-renowned products and services.

Permanent role with part-time hours.

Competitive salary of $38.70 per hour, plus Super!

About Us:

Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact recruitment@perthmint.com.

The Opportunity:

We’re looking for someone who’s great with people, calm under pressure, and curious about the world of precious metals. This is a part-time role (25–30 hours a week) based in our East Perth shop, and it’s a chance to be part of a team that helps customers trade bullion and sell unwanted gold jewellery - with care, clarity, and confidence.

You’ll be the friendly face behind the counter, guiding customers through a process that’s equal parts technical and personal. One moment you’re testing the purity of a gold ring, the next you’re helping someone finalise a bullion contract or answering questions about our investment platforms. You’ll be working in a highly regulated space, so attention to detail is key – but, so is empathy, especially when conversations get complex.

You’ll help people make informed decisions, feel safe in the process, and walk away knowing they’ve been looked after. If you enjoy variety, love learning, and want to work somewhere that values integrity and connection - we’d love to meet you.

About You:

You’re someone who knows how to read the room. You’ve got experience in customer service or sales, and you understand that every interaction is an opportunity to build trust. You’re confident, calm, and know how to make people feel heard - even when the conversation gets tricky.

You’re across the details, from verifying ID and asking the right questions, to spotting patterns that might raise a red flag. You’re comfortable using tools like XRF machines to test gold purity, and you take data security seriously - especially when handling sensitive customer information.

You’re organised, collaborative, and happy to jump in wherever needed. Whether it’s checking daily purchases, updating records, or helping with Click \& Collect orders, you know how to keep things moving while keeping standards high. You’re curious about our products, keen to learn, and always looking for ways to help others understand what we do.

If you’re someone who brings integrity, empathy, and a steady hand to every shift – and, you’re looking for a role that’s as rewarding as it is unique, we’d love to welcome you to the team.

Our Benefits:

Competitive salaries and employee discounts

Flexible work options available

Opportunity to work for an endorsed WORK180 employer

Training and development opportunities

Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride

Charity and volunteer initiatives

Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces

Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right, no matter your background or personal circumstances – please submit your application.

Applications close on 23 October 2025. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.

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