Product Manager Payments

*What You’ll Do*

As a Product Manager Payments, you’ll own the product direction of TicketSwap’s payments domain. You’ll work on the systems and flows that power checkout, payments, payouts, refunds, and KYC, ensuring transactions are safe, scalable, and seamless for millions of fans and organizers worldwide. Your work directly impacts fan trust, financial accuracy, and our ability to scale as a global marketplace.

Your Key Responsibilities

Drive the cross-functional roadmap and OKR process for the Payments domain, shaping long-term strategy and priorities

Own payment-related initiatives end-to-end, from discovery through delivery and iteration

Partner closely with Finance and our Payment Service Providers (PSPs) to optimize and scale payment, payout, refund, and KYC flows

Improve the buyer checkout experience and seller payout journeys, balancing conversion, compliance, and trust

Identify inefficiencies in payment flows and processes, reducing errors and manual work by improving automation and leveraging AI where it adds real value

Collaborate with Engineers, Designers, Data Analysts, and your Engineering Manager to deliver reliable, high-impact solutions

Use data to define KPIs, measure success, and inform product decisions Balance business goals with regulatory requirements, financial accuracy, and fan trust

Communicate clearly and confidently across teams, presenting updates and learnings to the wider company.

About You

You have 3+ years of experience as a Product Manager working in cross-functional (Agile/Scrum) teams

You bring hands-on experience in the payments domain, including working with PSPs or payment infrastructure

You have a solid understanding of payment concepts such as checkout, payouts, refunds, KYC, and compliance

You’re comfortable collaborating with Finance, Engineering, and external payment partners

You have strong stakeholder management and communication skills and can bridge business, technical, and regulatory needs

You take a data-informed, structured approach to problem-solving

You’re proactive, curious, and driven to continuously improve how things work

You’re organized, detail-oriented, and able to manage multiple priorities at once

You have a clear bias for action and enjoy turning ideas into real impact

You’re based in the Netherlands, are an EU resident, or already hold a valid visa to work here (relocation not provided)

*Why You’ll Love It Here*

Join a passionate, international team of music and event lovers

Work on complex, high-impact systems that power millions of safe transactions worldwide

Collaborate in a supportive, flexible environment where good ideas win

Help shape the future of live event experiences

Some of your colleagues 💙

Excited and ready to join our team?

TicketSwap is looking for the best and motivated talent out there no matter your nationality, gender, sexual preference or religious beliefs. 🚀

Research shows that women and those in traditionally underrepresented groups tend to apply only if they check all the boxes. That’s a shame, as we want to build a diverse and inclusive team. If you know you’ve got what it takes but don’t quite meet every requirement for the role, we still encourage you to apply.

Apply now – we'll take a look and get back to you as soon as possible! 💥

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