What we expect
Documentation of Mitigations \& Troubleshooting
Assist in documenting the most common technical mitigations and solutions for embedded device issues.
Help maintain a knowledge base of troubleshooting steps, diagnostic procedures, and frequently encountered problems.
Support the creation and organization of guides for incident resolution, device rollouts, and integration processes.
Prepare and update FAQs, quick reference sheets, and onboarding materials for embedded support.
Embedded Device Troubleshooting Support
Help with initial analysis and basic troubleshooting of Linux-based embedded systems under supervision.
Assist in gathering diagnostic data using tools such as curl, strace, gdb, tcpdump, and Wireshark.
Support the team in tracking and reporting device issues, escalating complex cases as needed.
Assist in checking traces in Azure Cloud.
Participate in routine device rollouts and integration checks, ensuring documentation is updated accordingly.
Collaboration \& Learning
Work closely with cross-functional, international teams to deliver innovative solutions.
Actively participate in team meetings, knowledge-sharing sessions, and the global DevOps community.
Continuously learn about embedded systems, IoT protocols, and cloud integration best practices.
Who we are looking for
Fluent English (spoken and written) is mandatory.
Basic understanding of Linux operating systems and troubleshooting concepts.
Interest in embedded systems, IoT protocols (DHCP, HTTP, MQTT, CoAP), and cloud integration.
Familiarity with documentation tools (e.g., Confluence, SharePoint) and ticketing systems.
Strong organizational skills and attention to detail.
Effective communication skills for working with engineers and support teams.
Team-oriented, proactive, and eager to learn in a fast-paced environment.
Currently pursuing a degree in Computer Science, Electrical Engineering, or a related field.
What we offer
Teamwork \& safety – an open, transparent, and value-oriented culture
Individualized training plan from your very first day.
TK Elevator is a company with an open, transparent culture that focuses on the people who make it up. At TKE you will receive frequent feedback, continuous training and space to contribute your ideas.
Additional information
At TKE we are committed to a corporate culture that values and is committed to diversity. We understand that different cultures, professional profiles, nationalities or gender enrich us and allow us to work together and achieve excellence. We are adhered to the world compact and the United Nations Declaration of Human Rights.
TK Elevator is a forward-thinking company where people can find the freedom to broaden their horizons and become part of a company that is diverse, exciting, innovative and, on top of all, stable. We have created a work environment that fosters respect, tolerance and diversity, where people can grow professionally and work in teams passionate about transforming the industry.
We are a company committed to people, society and the planet. Aligning our business success with attention to the needs of our social environment and the planet makes our brand even stronger and more sustainable. Our commitment goes from respecting our regulations and codes of conduct to our social policies in favour of integration, diversity and conciliation.