The Company
Join an award-winning company recognised globally for innovation and rethinking the conventional. TNA is an innovative and successful integrated packaging \& processing solutions company with thousands of installed systems across 120+ countries. TNA design and manufacture high-speed packaging, distribution, and process equipment for the food industry.
Click on www.tnasolutions.com to learn more about the organisation.
About The Role
We are seeking a Technical Services Engineer who will be responsible for carrying out product trials, installations, commissioning, maintenance and ongoing service and support to clients, of TNA manufactured equipment, and agency equipment. The Technical Service Engineer will also actively promote TNA”s support offerings such as Preventative Maintenance agreements, Recommendations of correct Spare Parts, Promotions and Help Desk Support.
This role will be based in New Zealand and reporting to the Aftermarket \& Services Manager.
Key responsibilities:
You will be responsible for, but not limited to:
Manage Product Trials and complete installation \& commissioning in accordance with the customer’s specifications and layout documentation, whilst meeting the timelines
Provide routine maintenance and planned servicing of TNA equipment in accordance with service agreements and schedules
Provide training to customers (and co-workers) in relation to proper operation, preventative maintenance, and fault finding of TNA equipment
Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, and within set timeframes.
Escalate any issues early to the Aftermarket \& Services Manager, for a timely resolution
Communicate the benefits of Service Agreements to customers and assist the Sales Managers’ in formulating the Service Agreement as required
Promote the value of TNA’s original spare parts and upgrades to our customers
Provide input and feedback to the Product Development Team, relating to product modifications, faults and development potential
Attend to customers’ requests for technical assistance
Reports on all service visits and technical issues each week by completing the required steps in D365
Support and collaborate with the Aftermarket \& Service Managers and Project Managers on all product trials and pre-installation works, ensuring layouts are correct and all documentation has been received
Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships
Represent TNA at trade fairs, exhibitions \& networking events (including some weekends)
Upwards of 80% travel, at short notice, both locally and overseas, including some weekends
Desired Knowledge, Skills and Experience:
Qualifications:
Industrial Electrician (Licensed) or certified to perform Electrical work
Qualifications in industrial electrical trade or any other relevant field
Current New Zealand Practising Electrical License (EST/Electrical Services Technician)
Experience and Knowledge:
5-6+ years servicing experience with a focus on installation, repair and testing of electronic and mechanical equipment
Experience in a field engineering role, dealing with mechanical, electrical and software issues is considered highly
Exposure to the FMCG manufacturing industry (specifically food and packaging) is advantageous
Working knowledge of current market trends and competitors
Fully competent in industrial electronic \& power theory and schematics
Industrial software programming
Understands PLC / PC
Knowledge of Bag making, Multihead Weighing, Check Weighers, Conveyors, Seasoning/flavouring, end of line automation, food processing (Frying and/or Confectionery) desirable
Skills:
Mechanical Aptitude, methodical and well organised
Able to communicate, develop, build and maintain strong relationships with customers, to ensure long term service opportunities
Computer literate (Outlook, Excel, Word \& Share Point)
Comfortable with mathematics and data analysis (i.e. machine performance data)
Why work with us?
Potential International mobility opportunity (depending on vacancies)
Professional and career development benefits and education investment
Volunteering opportunities with the Nadia and Alf Taylor Foundation
Recognition program linked to health and lifestyle benefits.
A company that truly values diversity
If you are interested in the role, apply now by emailing nicole.tambourantzis@tnasolutions.com
Please note that only shortlisted candidates will be contacted.