Deputy Branch Manager

thl strives to hire the most qualified candidate for any job, which may include someone already employed by the Company. We invite and encourage internal applicants to apply for internal job opportunities. Please also share this with your network if you know of anyone who could be interested and has the suitable background, skills and experiences.

About the Role:

Are you a people-powered leader with a passion for operational excellence and customer satisfaction? Do you thrive in fast-paced environments where no two days are the same? If you're nodding enthusiastically, we’ve got the perfect seat for you—right behind the wheel of one of New Zealand’s most dynamic rental operations.

We’re on the lookout for a Deputy Branch Manager to help steer our Auckland branch to new heights. You’ll be second-in-command, leading a team of up to 250 crew members, mentoring department managers, and making sure every guest experience is smooth, safe, and unforgettable.

We’re looking for someone who’s:

Energised by challenge and change

Results-driven and resilient

Committed to empowering teams and delivering top-tier service

Key Responsibilities:

As Deputy Branch Manager, you’ll play a pivotal role in leading daily operations and supporting the Branch Manager to deliver exceptional service and business performance. Your responsibilities include:

Overseeing branch operations across front-of-house, back-of-house, and fleet

Leading and mentoring department managers and crew to foster a high-performing, inclusive culture

Resolving guest issues promptly and professionally, ensuring a seamless experience

Monitoring financial performance and managing labour, product, and equipment costs

Supporting recruitment, onboarding, and HR compliance across departments

Driving operational efficiency, safety, and continuous improvement initiatives

Facilitating clear communication across teams and national stakeholders

Contributing to budgeting, reporting, and strategic planning

Championing health and safety standards and regulatory compliance

Leading change initiatives and promoting a future-focused mindset

Key Criteria:

To thrive in this role, you’ll bring:

5+ years’ experience in rental operations, branch management, or a related field

Proven leadership skills with experience managing large, diverse teams

Strong commercial acumen and budget management capabilities

Excellent communication and problem-solving skills

Solid understanding of HR practices, employment law, and compliance

Experience driving operational improvements and leading change

Calm, adaptable approach with sound decision-making under pressure

A collaborative mindset and commitment to safety and service excellence

A passion for travel, people, and creating memorable experiences

What’s in it for You?

At thl, travel isn’t just what we do—it’s part of who we are. Whether it’s handing you the keys to one of our iconic RVs for your own road trip or kitting you out with gear to go caving and abseiling at The Legendary Black Water Rafting in Waitomo, working here means you get to experience the magic for yourself.

Working with us means unlocking a world of possibilities. You might need to rewrite your bucket list—because the adventures start the moment you join. Our diverse, welcoming crew will make you feel at home from day one.

Why thl?

We’re proud to be an inclusive employer that celebrates diversity in all its forms. Whether you’re a seasoned manager or someone ready to take the next big step, we welcome applications from people of all backgrounds, identities, and experiences. We believe great leadership comes in many styles—and we’re excited to see yours.

Apply Now!

Ready to turn your passion for travel into a career full of adventure? Apply now and let’s hit the road. Apply now and let’s take this journey together.

Thank you for applying to our internal job posting.

Job details

Job familyNZ

Pay typeSalary

Job start dateMonday, 22 September 2025

Waitomokia, 470 Ōruarangi Road, Mangere, Auckland, Auckland, New Zealand