Job Description / Responsibilities
This position is responsible for the deployment, configuration, and support of the software interfaces between Transact Payments software and client ERP systems, as well as technical support and configuration of several related products in the software suite. This role engages directly with clients as part of our deployment team, serving as a technical expert and acting as a key liaison between clients, engineering, and support teams.
Responsibilities include:
Install, troubleshoot, and maintain Enterprise Resource Planning (ERP) interface software connecting Payment Suite product to our clients' systems, which reside on a diverse and growing set of ERP platforms, including Ellucian products, PeopleSoft and Oracle
Perform advanced troubleshooting and debugging of the payment services product, interfaces and client systems setup
Provide technical expertise to resolve client issues by working closely with other engineering teams and deployment staff.
Work directly with ERP and third-party vendors and consultants to support, troubleshoot and extend our product line.
Design and implement electronic billing templates in coordination with the Deployment and Support teams
Assist in the creation of xsl templates for display of real time information to students
Function as a subject matter expert in the Transact Payments product suite and interface packages
Perform UAT on new interface or product enhancements/fixes as assigned
Assist in the creation and updating documentation relating to the product suite and interface packages as needed for both internal and external use
Provide technical expertise as needed in pre-deployment and deployment tasks such as attending deployment scheduling, technical overview, and project calls. Occasionally may need to attend sales calls to provide technical expertise for the sales support team.
Skills/Requirements
Degree in Computer Science (or related field) or equivalent experience.
Ability to work directly with clients.
Experience working with US Clients preferred, but not required
Ability to manage multiple projects with minimal supervision while adhering to project timelines
Ability to remain organized while working with multiple teams on varied and complex tasks
Oracle Database (or) Microsoft SQL experience
Experience in web technologies and standards like web services (REST/SOAP), XML/XSL, html, css, web portals and security
Ability to successfully train and make presentation to clients and colleagues
Outgoing professional personality with excellent written and oral communication skills
Knowledge of DB packages (functions triggers etc)
May require 10-15% travel
Why Join Us
Work with cutting-edge data technologies and platforms
Collaborative and supportive work environment
Ongoing professional development and training opportunities
Hybrid working model
Regular social, sporting, and community events
Benefits including; Private Health Insurance, Dental Insurance, Matched Pension Contribution, 25 Days Annual Leave
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Transact Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.