Location: Hong Kong - Tung Chung
Employment Type: Full-Time
Join Trax as a Cloud Engineer and help shape the future of cloud infrastructure across APAC.
We’re seeking a mid-level Cloud Engineer to expand our support capabilities in the Asia-Pacific region. This role requires strong proficiency in spoken and written English to collaborate effectively with global teams. Applicants must be capable of delivering scalable, secure, and high-performing cloud solutions in a dynamic, fast-paced environment.
Key Responsibilities:
Deploying and maintaining application servers and services hosted on AWS.
Work with Cyber Security team and implement secure solutions as per industry standards.
Monitor and remediate any reported alerts and issues.
Track, monitor and resolve customer issues in a timely manner, while ensuring service level agreements are met/exceeded.
Identify and perform Root Cause analysis and provide solutions for the cloud infrastructure and the development team.
Ensure project deadlines are met/exceeded and collaborate with Project Management Dept on setting deadlines and propose proper timelines.
Design, collaborate and provide recommendations for customer implementations, both On Premises and in Cloud
Troubleshoot and provide permanent solutions to issues that may arise.
Develop and maintain scripts using Git.
Maintain process documentation, workflow, and architectural diagrams.
Support development on their implementations and provide infrastructure insight and best practices.
Development of medium to large complex customers technology platform or architectures.
Identify impacts on changes and provide change control documentation.
Demonstrates knowledge of industry trends, our developed products and infrastructure.
Build and develop innovative technologies and identify potential improvements that can be incorporated.
Analyze and evaluate detailed business and technical requirements.
Support the Sales Team on preparing Demos and Proof-of-Concepts for potential customers.
Understand the product and analytics and drive requirements that consider stakeholders needs.
Provides on-call support, monitors the system, and identifies system deficiencies.
Strong track record of service delivery using ITIL processes.
Able to work under pressure, meet deadlines and manage multiple initiatives simultaneously.
Determined to deliver outcomes and able to overcome obstacles to resolve service management incidents.
Provides Level 2/3 production support.
Perform capacity analysis of applications hosted in AWS.
Monitor cloud infrastructure to identify areas of improvement, reliability, cost savings, etc.
Perform Disaster recovery testing and implement proper disaster recovery solutions.
Contribute to the development of cloud standards, best practices, and organizational capability.
Research and drive adoption of cloud-native technologies.
Provide support and insight to Project Management Team to roadmap and assign milestones to projects.
Comply with various Privacy Laws that pertain to our customers.
Other duties as assigned.
Requirements:
BS/BA Degree in computer Science, Business, or related field; or commensurate combination of education IT Certifications and experience.
Strong understanding of Cloud Technologies with focus on AWS.
Experience in python, bash, PowerShell, and related scripting languages is a plus.
4+ years of experience designing, developing, and implanting cloud solutions in AWS.
4+ years of experience designing applications infrastructure (web, client/server, COM+, etc.)
4+ years of experience Linux/CentOS/RedHat
Strong troubleshooting and analytical skills.
Strong written and verbal communication skills.
Ability to set own goals and manage towards them.
Ability to effectively mentor and train junior team members.
Strong customer service skills.
Willingness to provide SLA time-based coverage to our customers.
Other Requirements:
Language: Fluent in Cantonese and English - required.
Valid Work Authorization
Ability to report to work onsite
Ability to Work: Monday - Friday / 09:00a - 17:00p
Benefits:
Mandatory Provident Fund (MPF)
Annual Leave
Medical Insurance
We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, gender, age, disability, or family status.
Personal Information Collection Statement:
Trax is committed to protecting the privacy of personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
The personal data collected from applicants will be used solely for recruitment-related purposes, including assessing suitability for the position, conducting background checks (where applicable), and communicating with candidates throughout the hiring process.
All personal data provided will be kept confidential and will only be accessed by authorized personnel involved in the recruitment process. Data may be transferred to third-party service providers for verification purposes, but only where necessary and with appropriate safeguards.
Applicants have the right to request access to and correction of their personal data held by Trax. Requests should be made in writing to our HR department at [Insert HR Contact Email].
By submitting your application, you consent to the collection, use, and processing of your personal data as described above.