Trusting Social is an AI Fintech pioneer that's revolutionizing credit access in emerging markets. Our mission is "Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy."
Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless, intelligent user experiences? Do you have an innate customer empathy and a drive to solve complex problems from first principles? If you're ready to take extreme ownership and shape the future of voice technology, we want you on our team!
How you will make an impact in this role
In this role, you will fundamentally transform how we evaluate and improve conversational experiences by building an automated AI QA/QC platform that measures conversational quality and conversion outcomes at scale. You will define what “good conversation” means in partnership with Product and Design, translate that intent into scoring frameworks and executable evaluation logic with Data Science and Engineering, and replace subjective reviews and fragmented metrics with reliable signals teams can trust. By shipping evaluation systems that work in real production environments, you will create a scalable feedback loop that continuously surfaces what works, what doesn’t, and why—enabling faster iteration, more consistent quality, and measurable gains in both user experience and business performance as conversational volume and complexity continue to grow.
What You Will Do
Ship and scale an automated, AI-assisted QA / QC platform for conversational experience and conversion evaluation.
Define conversational quality and conversion success in measurable, operational terms.
Translate experience principles and performance goals into executable evaluation logic.
Replace manual conversation reviews with automated, repeatable assessment pipelines.
Own metrics for experience quality, conversion performance, and evaluation reliability.
Ensure QA outputs are actionable and trusted by product, operations, and growth teams.
What you will need to have
Have Product Management experience shipping platforms or internal systems.
Have a strong execution track record and are comfortable owning end-to-end delivery.
Can translate qualitative concepts (clarity, trust, engagement) into quantitative measures.
Have experience working with automated evaluation, scoring, or analytics systems.
Exhibit high ownership, decisiveness, and a bias toward action.
Have experience with conversational interfaces, chatbots, or contact center platforms.
Have a background in experimentation, conversion optimization, or growth analytics.
Have exposure to AI-assisted evaluation or automated QA systems.
What We Offer
Join Our Vibrant Team And Enjoy
Competitive compensation, including 13th-month salary and performance bonuses.
Comprehensive health care for you and your dependents.
Generous leave policies and flexible work hours.
Convenient District 1 office location (next to the metro station).
On-site lunch, Grab for work allowance, and fully equipped workstations.
Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
Unlimited free coffee, tea, snacks, and fruit.
A chance to make a profound social impact by democratizing credit access in emerging markets.
At Trusting Social, we live by extreme ownership, data-driven decisions, mindfulness, and audacity. We're committed to doing what's right, best, and truly innovative. If you're smart, driven, and want to make a difference with advanced technology, join us. We offer the runway to truly make an impact.
For more information about us, please visit our website: https://trustingsocial.com