Trusting Social is an AI Fintech pioneer that's revolutionizing credit access in emerging markets. Our mission is "Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy."
Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless, intelligent user experiences? Do you have an innate customer empathy and a drive to solve complex problems from first principles? If you're ready to take extreme ownership and shape the future of voice technology, we want you on our team!
How you will make an impact in this role
You will shape how millions of American consumers manage their financial obligations through intuitive self-service experiences. By designing workflows that are clear, empowering, and trustworthy, you will transform complex financial operations into straightforward digital interactions. You will synthesize insights from consumer behavior, operational requirements, and compliance constraints to build features that directly impact customer autonomy, operational efficiency, and business outcomes. You will bridge the gap between consumer needs and technical capability, ensuring our platform delivers experiences that feel supportive and transparent while scaling beyond what assisted channels alone could achieve.
What You Will Do
Design self-service user flows for payment plans, disputes, document management, and account operations that are intuitive and conversion-optimized
Synthesize insights from user behavior analytics, support tickets, and consumer feedback to identify friction points and improvement opportunities
Translate consumer needs and business requirements into detailed user stories, acceptance criteria, and technical specifications
Develop comprehensive product documentation including user journey maps, feature specifications, and success metrics frameworks
Review product analytics and user sessions to identify optimization opportunities, validate hypotheses, and measure feature effectiveness
Collaborate with engineering, design, compliance, and operations teams to balance technical feasibility, regulatory requirements, and user needs
Continuously iterate on product features based on data insights, edge cases, compliance changes, and evolving consumer expectations
Map detailed, empathetic customer journeys that account for financial stress, trust barriers, and the emotional context of debt management
What you will need to have
Proven ability to synthesize order from chaos: extracting insights and structure from analytics data, user feedback, and operational complexity
Experience designing self-service digital products rather than just analyzing metrics or managing backend systems
Background in consumer-facing product management, particularly in sensitive or high-stakes contexts: fintech, healthcare, legal services, or other domains requiring trust-building through design
Demonstrated skill in identifying user friction points and translating them into systematic product improvements
Ability to create comprehensive, detailed user journey maps that reflect real consumer behaviors and emotional states
Strong organizational and systems thinking skills - bringing structure to complexity and designing scalable solutions
Comfort working with cross-functional teams including engineering, compliance, operations, and data.
Customer empathy, first principle problem solving, and extreme ownership
Experience with analytics tools and A/B testing methodologies
What We Offer
Join Our Vibrant Team And Enjoy
Competitive compensation, including 13th-month salary and performance bonuses.
Comprehensive health care for you and your dependents.
Generous leave policies and flexible work hours.
Convenient District 1 office location (next to the metro station).
On-site lunch, Grab for work allowance, and fully equipped workstations.
Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
Unlimited free coffee, tea, snacks, and fruit.
A chance to make a profound social impact by democratizing credit access in emerging markets.
At Trusting Social, we live by extreme ownership, data-driven decisions, mindfulness, and audacity. We're committed to doing what's right, best, and truly innovative. If you're smart, driven, and want to make a difference with advanced technology, join us. We offer the runway to truly make an impact.
For more information about us, please visit our website: https://trustingsocial.com