About TSB Living
TSB Living is a leading New Zealand retailer specialising in home, living, and lifestyle products. With a strong national footprint and integrated retail and distribution operations, TSB Living is focused on delivering value, efficiency, and an excellent customer experience across all channels.
Role Overview Own the Sales. Lead from the Front. Drive Growth.
The Branch Manager is solely responsible for the overall performance, profitability, and growth of the Wellington branch. This role has full accountability for retail operations, warehouse distribution management, financial performance, stock control, staff leadership, and customer experience.
The successful candidate will lead by example, uphold strict SOPs and company policies, and drive operational excellence across both the retail store and associated distribution centre.
Key Responsibilities
Branch \& Financial Performance
Full accountability for the overall performance, growth, and profitability of the Wellington branch
Ensure financial stability through effective budgeting, planning, forecasting, and cost control
Deliver agreed sales targets and KPIs, including bonus-linked store performance metrics
Operations \& Distribution Centre Management
Manage the efficient operation of a large warehouse distribution centre
Oversee stock management, inventory accuracy, replenishment, and loss prevention
Ensure compliance with operational, health \& safety, and warehouse distribution standards
Maintain strict adherence to company SOPs, policies, and compliance requirements
Leadership \& People Management
Lead, motivate, and develop a high-performing team
Set the standard as a visible leader, leading by example at all times
Manage recruitment, training, performance management, and succession planning
Foster a positive, accountable, and results-driven culture
Customer Experience \& Escalation Management
Ensure exceptional customer service standards are consistently met
Take ownership of customer escalations and resolve issues professionally and effectively
Build strong relationships with customers to support long-term loyalty and brand reputation
Marketing \& Growth
Execute local marketing initiatives in line with national strategy
Identify opportunities to grow market share, improve efficiency, and increase revenue
Analyse performance data to support informed decision-making
Sales \& Hands on Approach
Own and deliver all sales targets, KPIs, and revenue growth for the branch
Drive conversion, average transaction value, and margin through hands-on leadership
Actively lead sales from the floor, stepping in to close sales when required
Analyse sales data and trends to identify opportunities and execute growth strategies
Ensure local marketing initiatives directly support sales performance
Key Requirements
Minimum 5 years’ experience as a Store Manager in a retail environment
Proven experience managing end-to-end branch or store operations
Strong financial acumen, including budgeting, forecasting, and performance analysis
Demonstrated ability to manage customer escalations effectively
Proven leadership capability with experience leading large teams
Degree or Diploma in Business, Management, or a related field
Strong organisational, planning, and problem-solving skills
Desirable Skills \& Experience
Experience in warehouse or distribution centre management
Compliance management within a warehouse or logistics environment
Advanced stock management and inventory control experience
Remuneration
Competitive base salary plus performance-based bonus, linked to store and branch results
Job Types: Full-time, Permanent
Pay: $30.00 – $35.00 per hour
Expected hours: 40 per week
Benefits:
Employee discount
Visa sponsorship
Application Question(s):
Do you have a minimum of 5 years’ experience as a Store or Branch Manager?
Do you currently have the right to work in New Zealand?
Work Location: In person