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Description
Job Description:
We are seeking a highly skilled and experienced Senior Developer Technical Lead to join our team. They will be expected to explain new projects to their team and work on an overall delivery approach, with appropriate technical measures. They will lead projects from start to finish: attending project kickoff meetings, collaboratively crafting rules \& requirements with business stakeholders, working with delivery teams to draft and refine user stories, defining the high-level architecture, working with other developers to ensure development is done to plan, and working with EQE to test work delivered. The technical lead will be required to anticipate risks, form contingency plans, and address these with technical solutions as applicable. Additionally, the candidate will be tasked with simplifying our application’s codebase by adhering to design patterns, refactoring complex or poorly designed code, and ensuring robust code integration practices. Finally, this candidate must be able to lead by example and integrate seamlessly into a division of highly responsible \& psychologically safe team members.
About the Team:
The Electronic Miscellaneous Document (EMD) team at United Airlines is a 40-person division responsible for a complex system at the heart of the Commercial IT department. EMDs serve as the source of truth for the carriage and service contracts of United Airlines' passengers, and as a result, are integral to the airline's daily operations. Our 40+ applications directly support United's ability to identify, track, and process revenue-related transactions, and are a backend input to all our customer- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more.
The EMD team works collaboratively with numerous other teams within United Airlines, contributing to the company's commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD’s domain.
Key Responsibilities:
Providing guidance, coaching, and mentorship to fellow developers.
Developing strategies for employee training \& growth.
Representing the development team in cross-team meetings, including project design discussions, troubleshooting sessions, and evaluations of new tools.
Driving decisions and collaborating with other stakeholders to determine how features and projects should be implemented.
Collaborating with Data services and Engineering teams for patch applications, upgrades, and cloud migrations, as required
Exemplifying professional excellence and driving quality-focused \& sustainable deliverables
Gathering requirements and ensuring thorough implementation of business specifications through intentionally crafted, iterative deliveries
Creating and maintaining architectural designs
Strategizing high-impact releases
Participating in day-to-day development activities
Supporting operational health
Providing assistance and strategic insights to Project Leads, Project Managers, and Business Analysts in project planning and execution
Acting as a conduit between the technical team and management, effectively communicating progress, risks, and mitigation strategies
Advocating for a “shift-left” testing approach by promoting the automation of test scripts within CICD pipelines, emphasizing unit testing, adhering to security standards, and reinforcing this mindset across the team
Conducting system and integration testing
Identifying potential risks, devising contingency plans, and resolving issues with innovative technical solutions
Reducing the complexity of our code within our applications by following design patterns, refactoring convoluted code or outdated design, and removing unnecessary code
Ensuring the health of EMD as part of a larger ecosystem
Demonstrating exceptional communication skills that foster a culture of collaboration, personal and team excellence, and articulate, concise dialogue.
Aiding in the technical documentation and knowledge transfer on the team
Aligning EMD to the company vision of CICD pipelines, AWS configurations, and Infrastructure As Code principles.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.
Qualifications \& Skills
Required
Bachelor's degree in Computer Science or related field
6+ years of relevant experience in a development role
Excellent written and verbal communication skills
Must be able to collaborate with various teams
Must be able to work under defined constraints
Must encourage and support team empowerment and a sense of shared ownership
Must proactively welcome feedback and experimentation for process or behaviors that are within the team’s scope of control
Should be able to do hands-on design and development in .NET
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
.NET 8.0/.NET 10
AWS EKS, ECS, Kubernetes, Route 53, Reddis Cache, IAM Role, S3 Bucket, DynamoDB, Aurora MySQL, SQS/SNS
Solutioning using eventing and asynchronous processes
Solutioning using multithreaded environments
Solutioning using microservices and distributed systems
Qualifications
Preferred
Master's degree in Computer Science
AWS or other Cloud Certifications
Exposure to Data Analytics
Constantly motivate and encourage team to give their best, especially during the time when they are pressurized with high targets
Abide by all the project and company guidelines and standards and to ensure that even the team members are doing so
Tech Lead should inspire all the other team members, a Lead who is looked upon by all the members
Familiarity with agile principles and means of achieving outcomes, and a willingness to work with agile coaches / scrum masters
Airline Industry technologies and concepts like EMD, PNR, ETKTs
United Proprietary Technologies: EBS Framework, Kong Mesh, UCD Events, ETKT Events, PNR Events
Familiarity with payment processing at United Airlines
Angular, Node.JS
Monitoring Software: DynaTrace, Kibana