Role
As a Senior Account Manager at Unlimited, youâll be a bridge between our clients and creative teams. Your role will focus on supporting client relationships and managing projects, from briefing through to delivery. Youâll bring calm to the chaos, create clarity from complexity, and keep our studio humming by coordinating people, time lines, and priorities. Youâll work closely with the Managing and Creative Directors to ensure projects run smoothly, scope is clear, and clients feel confident and cared for. Youâll also be instrumental in spotting new opportunities and contributing to the long-term success of the studio.
Responsibilities
Manage day-to-day client relationships, acting as the primary point of contact on key projects
Scope, brief, and manage project time lines from initiation through delivery, balancing time lines, budgets, and creative ambition
Write clear proposals, statements of work, and timing plans in collaboration with the team
Keep everyone on track including internal teams, freelancers, and clients through proactive communication and task management
Support creative teams with the inputs, context, and client feedback needed to do great work.
Handle issues and solve problems calmly and constructively
Work closely with our Managing Director to monitor resource planning, team capacity, and commercial health across projects
Regularly update and manage the studioâs project forecast to ensure accuracy in revenue planning, resourcing, and workload visibility
Build strong, trust-based relationships with our clients and help grow them through thoughtful service and organic opportunities
Be a champion of our processes, always looking for ways to improve how we work and communicate
Expectations
5 + years of experience in a client service or project management role in the creative industries
A calm, proactive, solutions-focused approach
Strong numerical skills. Confident working with scopes, budgets, and forecasting tools. Exceptional written and verbal communication skills
Strong attention to detail, with a focus on clarity, accuracy, and follow-through
Experience with tools such as MS Office / G Suite. Project management software and /or Adobe Creative Cloud experience a bonus
Strong organisational skills with the ability to juggle multiple projects at once
Understanding of creative processes, from strategy through to design and delivery
Collaborative mindset. Youâre someone who brings people together and helps get things done
Role
Senior Account Manager
Contract
1-year fixed-term employee
Salary
$85K â 95K per annum
Primary place of work
G1/2 Vinegar Lane, Grey Lynn, Auckland 1021
Hours
40 hours per week (typically MondayâFriday)
Note: Hours are indicative and you may be required to work outside of these hours from time to time on your scheduled days
Flexible Working
Mondays \& Fridays working from home
Note: As the name suggests, our flexi working policy is flexible. We will work collaboratively with team members to identify what works best however some weeks may require 5 x days in the studio
Tools
Laptop + relevant software and phone plan
We will
Unlimited will provide an environment that encourages people to be individuals and bring their best selves to their work. We are passionate about growing talent and will provide our knowledge, experience and expertise to support and grow confidence, as well as provide the tools to create and do your best work. We run a collaborative studio and working environment that relies on simple processes and open and honest communication.