1 Opening
Mexico City
Role description
Field IT Technician – Enterprise Systems Support
Lead I - Cloud Infrastructure Services
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
We are seeking a proactive and technically skilled Field IT Technician to support enterprise-class systems used in complex modeling and data processing environments. This role is essential for delivering hands-on technical support and implementation across on-premises and hybrid infrastructures.
The opportunity:
Provide remote technical support for enterprise applications and infrastructure, including high-performance computing environments.
Assist in the installation, configuration, and maintenance of servers, racks, and networking equipment in enterprise data centers.
Troubleshoot and resolve issues related to hardware, networking, access controls, and firewalls, ensuring system reliability and uptime.
Support the deployment and configuration of software agents, tools, and endpoint applications across distributed systems.
Collaborate with internal teams to ensure smooth project execution, including system upgrades, migrations, and lifecycle management initiatives.
Maintain detailed documentation of infrastructure, configurations, and operational procedures to support disaster recovery, version control, and system optimization.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
Working knowledge of networking, server infrastructure, and endpoint systems.
Familiarity with Windows Server environments; exposure to Linux is a plus.
Experience with firewalls, VPNs, and ISP troubleshooting is advantageous.
Strong organizational and documentation skills.
Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
Demonstrated initiative, adaptability, and a willingness to learn new systems and technologies.
Benefits
Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso
En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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Skills
Networking,server infrastructure,Windows Server,Firewall
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.