About Us
Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing—reshaping our future for the benefit of humanity.
We value curiosity, ownership, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.
About the Role
We're looking for a Remote Technical Support Engineer to provide critical assistance to our clients and hosts. You'll be the first line of defense for customers running AI workloads, diagnosing infrastructure issues, and driving product improvements. This is a full time, salaried, remote position that requires daily coverage to ensure our customers receive timely and effective support. The support that you provide will often be highly technical in nature and will require SysOps expertise.
This is a full-time, remote position. The role requires coverage during Vietnam business hours Monday through Friday.
Vast.ai users or hosts strongly preferred.
Key Responsibilities
Provide technical support to customers and hosts via email, chat, and phone
Troubleshoot and resolve issues related to our GPU rental platform
Maintain and update support documentation
You Are
A self-starter comfortable working in a fast-paced, dynamic environment
Adaptable and willing to work flexible hours, including weekends
Detail-oriented with strong organizational skills
Passionate about AI and its potential to transform industries
To be successful as a Support Engineer, you should have a strong understanding of Linux, Docker, running GPU workloads and system administration. Much of our support involves troubleshooting GPU-related issues, Docker containers, performance tuning, and assisting with AI frameworks such as TensorFlow or PyTorch.
Must-haves
Linux SysOps and/or DevOps experience
Proficiency with Docker
Strong English written/verbal communication
Experience with technical customer support
Customer-oriented mindset with a passion for delivering exceptional service
Nice-to-haves
Familiarity with VMs
Proficiency with GPU drivers (NVIDIA CUDA)
Prior experience in cloud-native support roles
Hands-on with AI frameworks (TensorFlow, PyTorch)
Knowledge of Vast.ai platform (preferred)
Benefits
Competitive salary
100% salary during probation period
13th-month salary (Tet bonus)
Annual leave as per regulations
Social, Health, and Unemployment Insurance
Reimbursement for approved work expenses
Fast growing, ambitious startup environment