[Job Title]( Internal Job - Only for current Vueling employees)
This job is only for current Vueling employees.
If you aren't working currently in Vueling, we invite you to review other open job positions here or use the option connect to receive our future job opportunities.
At Vueling, we love things to happen. We always try to go one step further and do it better. More than a job – it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
The purpose of this position is assisting H24/365 to our handling providers to solve and manage different situations. Also, they will be responsible for assisting the Ground Operations Team and remote Supervision of all Network Stations.
Main Accountabilities
Act as a link between the airport and OCC in case of discrepancies.
Assists and manages commercial requirements such as adding products on demand by our customers at the airport, and resolving doubts related to specific bookings.
Controlling all procedures are implemented according to Vueling standards, providing support to Ground Operations Team in different matters, such as quality-related events, DCS Support, or Support Airport Managers.
Cooperating with social media and communication departments for specific information requested.
Completing call notes and reports and updating them in the system.
Main Responsibilities - Tasks
Assist Ground handlers in adding specific commercial products on demand by the customer at the airports.
Give support to Ground handlers responding to inquiries, complaints, troubleshoot that may affect our customers at the airport.
Inform airports about any change of Aircraft Limitations, for example, Inoperative holds, and aircraft changes, to avoid safety issues.
Identify and escalate issues to their coordinator.
Recording details of comments, inquiries, complaints, and actions taken in a daily report.
Give support in Security matters
Main Relationships
Internal departments: OCC, Customer Experience, Social media, Ground operations or any other who needs assistance.
External departments: ground operations providers or any other who needs assistance.
Education
High school diploma or equivalent
Experience
2 years’ experience in airports and/or customer service working environments
Competencies
High standard of external and internal customer service.
Passion for service delivered with care
Drive for results
Team working
Organized
Commitment
Dynamic and enthusiastic
Ability to handle stressful situations appropriately.
Languages
English C1 - Spanish C1
Other Languages are appreciated.
Other
Location
Viladecans, Barcelona
Level
Individual Contributor 5
Our benefits
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more! Want to learn more? click here
We have won the award for the “Best Low-Cost Airline in Europe 2021” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience!