Business Analyst - HomeRun

We are Woolworths Group \| Ko Woolworths Tātou

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do \| Hei mahi

In this exciting role, you will have the opportunity to collaborate with all sorts of stakeholders in the business (both technical and non-technical), capturing customer \& business needs, customer journeys and stories \& mapping business processes.

This role sits within our HomeRun (Last-Mile) Tribe, with strategic connections across Woolworths Group. HomeRun is the last mile business for eComX, with more than 20 million deliveries annually, it powers eCom growth through an exceptional last mile customer experience at competitive economics.

Specifically, The Role Will See You

Contributing to the business analysis effort on high-value and complex strategic initiatives using advanced analysis techniques and skills.

Working with the Product Manager to develop strategic plans, prioritise discovery and delivery activities.

Liaising and managing stakeholders across the Woolworths Group to understand and align on initiatives.

Owning the squad sprint backlog in conjunction with the Product Manager.

Facilitating the squad’s operational support and investigations to improve product experiences.

Facilitating the evaluation of solution options to validate assumptions.

Working closely with UX \& Engineering to define and design solutions that are feasible and viable.

Ensuring ongoing optimisation of changes in-market, against intended customer and business outcomes, and leading the analysis of defects.

Contributing to successful change management and process improvement by creating documents and artefacts such as as-built processes and procedures.

Championing business analysis best practices and empowering teams to become T-shaped.

Join our product community to contribute, learn, share and become a product evangelist at our organisation

What you’ll bring \| Hei koha

You are a strong well-rounded Business Analyst with extensive Agile and digital expertise that will allow you to hit the ground running in this role. You will be used to working in highly collaborative environments and have confident communication and facilitation skills. You will also have experience with contemporary BA tools and techniques.

To Be Successful In This Position, You Will Have

Expertise working across multiple domains and software development methodologies such as Agile (e.g. Scrum, Kanban, dual-track) and Waterfall.

Exposure to human-centred design practices and mindsets.

A problem solving mindset - being curious and logical whilst taking initiative to identify and solve a challenge when they come up

Strong communication skills to convey requirements to both technical and non-technical stakeholders

Experience in leveraging business analysis to achieve success in complex initiatives \& environments.

Experience in stakeholder management, facilitation, conflict resolution, negotiation and problem-solving skills.

Confidence in multiple approaches to empowering squads/teams and creating collaborative environments.

Clear and consistent communication approach with the team and stakeholders.

Experience working with last mile technology, operations or digital experiences is an advantage, however not essential.

What you’ll experience \| Ngā Huanga

Our Team Members Are At The Heart Of Everything We Do And We’re Always Looking For Ways To Support Your Career Journey And Reward Great Work

A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams

High-impact role supporting our teams who enrich our communities.

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

A progressive and competitive leave policy that gives you more space for what matters to you.

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group \| No Woolworths tātou

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.