Hồ Chí Minh
Internship \& Collaboration
What you will do
Handle customer inquiries and support requests across multiple channels (Chat, Email, Phone); provide answers, assist with basic issues, or escalate to relevant departments when necessary;
Proactively reach out to customers to consult, introduce, and persuade them to use the company’s software products and services;
Update and manage customer information through various tools and CRM systems;
Coordinate with internal departments to ensure a consistent and positive customer experience;
Prepare annual reports and perform other tasks as assigned by the supervisor/manager.
What you will need
Minimum 6 months of experience in a call center environment (inbound \& outbound), preferably in technology, fintech, software;
Proficient in using office computer applications with the ability to multitask effectively, including handling calls while entering customer information;
Familiar with CRM systems and customer management workflows;
Clear and neutral accent, no heavy regional dialect, no speech impediments;
Ability to work under pressure and handle difficult situations calmly;
A growth mindset, honesty, and willingness to learn and adapt;
Strong customer service orientation: active listening, proactive support, and dedication to delivering positive experiences;
Willing to work on rotating shifts, including weekends as assigned.