Hồ Chí Minh
Full-time
Over 100 million people use Zalo, which means jobs here offer countless ways to make an impact in a fast-growing organization.
This is not a “maintain existing features” job. You will own new AI-powered communication features from idea launch growth. You’ll work with strong engineers and designers, move fast, test often, and ship things that real people use every day.
What you will do
Own the product roadmap for communication experiences (chat, voice, group, content sharing, creator/business messaging—depending on scope).
Own end-to-end feature design: map user journeys, define UX flows, write clear specs/user stories, and plan development.
Lead ideation, define product requirements, and drive execution with engineering, design, data/analytics, research, QA, operations, and business stakeholders.
Define success metrics \& monitor product health and drive improvements based on real outcomes.
What you will need
Experience owning features end-to-end (discovery, delivery, launch, iteration).
Strong understanding of software development lifecycle and UX/UI collaboration.
Solid research mindset: you can choose the right qualitative + quantitative methods.
Strong critical thinking and structured problem-solving.
Clear communication and strong teamwork in a high-tech environment.
Nice to have:* General understanding of AI concepts and how AI can improve user experience (e.g., LLMs, voice, personalization).
Ability to think about AI evaluation: define success criteria, choose evaluation methods (human review, offline tests, online experiments), and track quality metrics (accuracy, relevance, helpfulness, latency, cost).
Familiar with benchmarking: compare solutions/models/prompts using a clear test set, baseline vs. improved versions, and consistent scoring.
Comfortable with product experiments and growth analytics (A/B testing basics, funnels, retention thinking).